Duration

4 days

Overview

Business analysis techniques are a powerful method for redesigning and revitalizing business processes as well as specifying systems solutions for technical staffs. However, these interlocking techniques must be well understood and applied if business benefit is to be achieved. Working with clients and system users is often a complex assignment which requires the analyst to understand the physical and logical business processes which comprise a enterprise system.

Then the analyst must conceptualize a new solution which is accurate, pragmatic and implementable. Conducting effective business systems analysis and developing the right solution is the skill upon which this course focuses.

During this course the student will develop essential analytical and consulting skills needed for the effective performance of a business analysis project. While performing case study exercises the student will learn to document existing business processes and define workable specifications for new business solutions.

When this course has been completed, the attendee will have developed new skill sets and tools for performing business analysis projects.

Audience

The course is intended for business analysts, systems analysts, business users, project managers, project team members, consultants and project auditors. 

Prerequisites

No specific prerequisites.


Outline

Introduction to Business Analysis concepts and process
Fundamental analysis techniques
Initiating Business Analysis projects
Establishing project scope
Modeling and measuring the ‘As-Is’ environment
Root cause analysis techniques
Brainstorming techniques
Developing business solutions
Modeling the ‘To-Be’ environment
Client/User interviewing techniques
Effective listening for Business Analysts
Facilitating productive meetings
Solution facilitation techniques
Techniques for conflict resolution
Handling difficult people
Documenting Clients/Users needs
Use cases for requirements documentation
Conducting structured walkthroughs and peer reviews
Presenting recommendations
Obtaining Client/User feedback and handling issues
Group facilitation techniques
Overview of Joint Application Design (JAD) techniques